Zoom knots itself a legal tangle over use of customer data for training AI models

Variety and Tech
09-08-2023 | 10:13
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Zoom knots itself a legal tangle over use of customer data for training AI models
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2min
Zoom knots itself a legal tangle over use of customer data for training AI models

Three years ago Zoom settled with the FTC over a claim of deceptive marketing around security claims, having been accused of overstating the strength of the encryption it offered. Now the videoconferencing platform could be headed for a similar tangle in Europe in relation to its privacy small print.

The recent terms & conditions controversy sequence goes like this: A clause added to Zoom’s legalese back in March 2023 grabbed attention on Monday after a post on Hacker News claimed it allowed the company to use customer data to train AI models “with no opt out”. (This Stack Diary report was first to highlight the implications of Zoom’s T&Cs changes which then got picked over in comments on Hacker News). Cue outrage on social media.

Although, on closer inspection, some pundits suggested the no opt out applied only to “service generated data” (telemetry data, product usage data, diagnostics data etc), i.e. rather than everything Zoom’s customers are doing and saying on the platform.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Read the full story at:

Variety and Tech

Zoom

Knots

Itself

Legal

Tangle

Over

Customer

Data

Training

AI

Models

Artificial Intelligence

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